The Client Portfolio Specialist (CPS) will directly be responsible for managing a group of client properties and is accountable for the accurate and timely analysis and billing of those properties.Successful CPSs consistently exceed our clients’ expectations.
This person will take the lead role in managing a portfolio, analyzing data, providing constant and direct client communication, and preparing bills to be sent out in a timely manner to meet established deadlines. If you are self motivated, detail oriented, and are looking for a challenging but exciting career in a department with great advancement opportunities, then this is the right position for you.
Starting at $18.00 with a potential to earn $20 at 6 months (dependent upon performance).
Use critical thinking and analytical skills to ensure accuracy and timeliness while calculating utility charges for residents using spreadsheets and company specific software.
Will work closely with our clients to ensure the accuracy of data and help them with their reporting needs and resolve any concerns they may have.
Maintain good relationship with clients through excellent written and verbal communication.
Will be required to meet the departmental goals of at least 99% timeliness and 99% of accuracy to maintain company standards.
Must be available long-term (at least one full year) due to client needs.
Excellent analytical, troubleshooting and problem solving skills
Great attitude and a willingness to learn proprietary software
Proficiency in Google Drive and Excel
Proficiency in 10 Key typing
Excellent verbal and written communication
Ability to self-manage and take initiative to complete work in a timely manner
Excellent organization and time management skills
Comfortable taking inbound calls to assist clients and tenants with their inquiries
Ability to stay calm under pressure
Ability to adapt and work well with others
Must be reliable, hard working, and interested in long-term employment
Must be detail oriented and able to multi-task, prioritize, and meet deadlines
Must have excellent computer, phone, and customer service skills
Have you ever worked at a job where you’ve thought to yourself: “I’m a top performer, I could be making so much more money than I am currently making”? If so, Conservice has the perfect job for you!
Combining a blend of managing client portfolios, answering client questions, and working your hardest, our Billing Manager position will allow you to make as much as your performance dictates. This tier-based position will reward those who work hard, with top performers earning $20/hour within 6 months. If you like to challenge yourself at work and push yourself to earn more, come check out this great position!
As the title suggests, most primary responsibilities in the
position revolve around managing our client’s Billing needs. This could consist of any one of the
· Working with clients to achieve mutually beneficial Billing solutions.
· Using custom software to calculate utility bills for different apartments.
· Utilize Excel to work through various problems that might arise in Billing.
· Maintain excellent customer service skills when handling client questions.
· Continuously look for ways to problem solve and increase personal productivity as well as that of the team.
· Attention to detail, specifically working to maintain top accuracy and timeliness metrics.
· Proficient in Excel.
· Ability to self-manager and take initiative to complete work in a timely manner.
· Manage client needs as well as team needs for managing workload.
· Must demonstrate reliability and dependability for work.
· Excellent analytical and problem-solving skills.
A normal day in this job involves:
Assisting customers with billing and payments
Answering questions about utility services
Researching and resolving customer disputes
You should consider applying if:
You’re an expert at empathetic, patient listening
You can find answers to complicated questions using the knowledge, skills, and resources provided to you
You’re able to explain a complex idea using clear, professional language
You feel comfortable using a computer and Microsoft Office
You speak English fluently (professional working proficiency or better)
Degree Requirement: Bachelor’s Degree in Management Information Systems, Software Development, or closely related IT Field.
Experience Required: 2 years as a Software Developer. Employer will accept a Master’s Degree in Management Information Systems, Software Development, or closely related IT degree in place of 2 years of experience.
Skill set Requirements
Demonstrable knowledge of and prior experience in:
Please submit an application and upload resume on our website https://careers.conservice.com. Only qualified applicants need apply. Do not apply if you are an H-1 or F-1 visa holder, or if you otherwise require employer sponsorship to obtain U.S. employment authorization. Do not apply if you are not eligible to be employed in the U.S.
Clean desks where applicable
Clean tables in break rooms
Restock supplies in bathrooms where applicable
Any other task as deemed necessary
Strong attention to detail
Must be able to lift 25-50 pounds
Dependable and on time for scheduled shifts